Shipping Policy
Order Processing at My Store
When you place an order with My Store, we first confirm your payment and check that all items are available before beginning fulfillment. Our typical order processing time is 1-3 business days. Please be aware that orders placed during weekends, holidays, promotional events, or peak demand periods may require additional processing time.
Shipping Options and Fees
Shipping charges and methods depend on your delivery address, the items you purchase, and the shipping service you choose at checkout. All shipping fees and delivery options applicable to your order will be clearly shown during the checkout process. Any promotional shipping offers will include specific eligibility criteria and exclusions.
Delivery Timeframes
Once your order has been processed, delivery usually takes 5-10 business days. Please note that delivery timing can be impacted by carrier schedules, weather events, customs inspections, or other local factors.
We provide tracking numbers when available so you can follow your shipment’s progress. Allow some time after handoff to the carrier for tracking information to appear.
Ensuring Shipping Address Accuracy
To prevent delays or delivery problems, please confirm your shipping address is complete and accurate before completing your purchase. Incomplete or incorrect addresses can result in late delivery, package returns, or non-delivery.
If you realize your address is incorrect after placing your order, contact My Store promptly through our Contact Us page. We will do our best to help, though address changes cannot be guaranteed once processing or shipment has begun.
Tracking and Delivery Issues
- Use your tracking number to monitor your order’s delivery status.
- If your shipment is delayed, marked as delivered but missing, or if you experience other delivery issues, please contact My Store through our Contact Us page.
- We may request your order and shipping details to assist in resolving the problem efficiently.
Lost or Damaged Shipments
If your package arrives damaged or you believe it is lost, notify My Store immediately by emailing aimeejoseph446908@outlook.com or through our Contact Us page. Please keep all packaging materials and provide photos or relevant details to support your claim. We will guide you on the next steps according to our policies.
International Orders
For shipments outside the United States, additional fees such as customs duties, import taxes, brokerage fees, or other charges may apply based on the destination country’s regulations. These charges are usually the responsibility of the recipient unless otherwise noted at checkout. Customs inspections and local processing can also extend delivery times.
Multiple Shipments and Product Availability
- Some orders may be fulfilled in multiple shipments depending on stock or logistical considerations.
- Separate tracking numbers will be provided when multiple packages are sent.
- If any item becomes unavailable after your purchase, My Store will contact you with options for a refund or substitution.
Need Assistance?
If you have questions or require assistance with your order or shipment, please visit our Contact Us page. Providing your order number and any tracking details will help us serve you more efficiently.