Return & Refund Policy

Return Eligibility and Timeframe

My Store accepts return requests within 30 days of the date you receive your order. To qualify for a return, items must adhere to the following:

The product is unused and remains in its original condition without signs of wear or damage.
All original components, including lids, accessories, and packaging, are returned whenever reasonably possible.
The item is not designated as final sale or excluded by any product-specific return restrictions.
All instructions from My Store’s support team regarding returns are carefully followed.
Products that have been misused, altered, or returned incomplete may be ineligible for refund, except where legally required.

How to Initiate a Return

To start your return, please visit the Contact Us page on My Store’s website and provide the following:

Your order number
The specific item(s) you wish to return
The reason for your return
If applicable, clear photos and detailed descriptions of any damage, defects, or errors in your order

Do not send any items before receiving explicit return instructions and confirmation from My Store. Returns sent without approval or to an unverified address will not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact My Store promptly via the website with your order details and photographic evidence. My Store will assess the issue and provide a resolution, which may include a replacement, refund, or alternate solution depending on the circumstances.

Return Shipping Costs

Return shipping fees and any additional charges will be managed according to the original order terms and applicable laws. Customers are generally responsible for return shipping costs unless the reason for the return is due to an error by My Store or a defective product.

Refund Processing

After My Store receives and inspects the returned item, you will be informed whether your refund is approved. Approved refunds are typically processed within 5-10 business days and credited to the original payment method. Please allow extra time for your financial institution to reflect the refund in your account.

Order Cancellation

To cancel an order, contact My Store within 24 hours of placing it. Cancellations requested after this period may not be possible if the order has already been processed or shipped. If cancellation cannot be completed, eligible items may still be returned after delivery by following the return process outlined above.